Frequently Asked Questions2021-01-04T14:45:43+07:00

Frequently Asked Questions

What days do you deliver to Bangkok?2021-06-25T12:24:26+07:00

We deliver to Bangkok every Tuesday & Friday with our own refrigerated transport.

Orders need to be in by noon the day before, this will give us time to plan and prepare all the orders.

This service is 300 Baht regardless of the order size.

Is there a minimum order requirement?2021-04-13T14:31:55+07:00

Yes there is. 1000 Baht is the minimum order required for your order to be processed.

Special offers on limited items2021-01-07T12:57:56+07:00

A few products have limited availability due to specific deals we get offered from suppliers, you could miss out, and they will not be regular lines in the shop. Some people don’t understand this and give negative feedback that products are always changing or have already sold before they get here. It is due to limited stock and availability hence them being at a promotional price.

Excluded Delivery Locations2021-02-10T12:19:06+07:00

Udon Thani, Hua Hin and, Ban Chang, are currently excluded due to contractual agreements.

Delivery fee’s explained.2021-01-23T09:33:45+07:00

This will depend on location, size of the order and if chilled or frozen products are ordered.

Any order that includes either chilled or frozen products will require a foam box and dry ice adding to the bill as well as courier fees.

Also, please bear in mind when ordering that a delivery fee will be charged on every order whether big or small and this will be the same fee in most cases for 100g up to 20kg.

When will I receive my order?2020-12-21T11:45:30+07:00

This will be advised via email when the order is being processed.

Viewing Order History2020-12-04T16:18:25+07:00

Please log into your account at www.expatfoodsthailand.com/my-account/

Returns & Replacements2020-12-04T16:17:36+07:00

We do not accept any returns unless there is a manufacturing defect with the item. In case you notice a manufacturing defect with our product please contact us within 2 days and let us know about the defect. We will guide you on how you can return the product to us and have the merchandise corrected to your satisfaction.

Can I order by phone?2020-12-04T16:16:42+07:00

No. Online ordering ensures a smoother experience.

How do I place an order at Expat Food Thailand?2020-12-04T16:15:12+07:00
  1. First, sign up to create an account.
  2. To find groceries, simply browse our departments or use the search box to seek out specific brands or items.
  3. When you find what you want, select a quantity, then click the green “Add to Cart” button.
  4. Once you’ve found everything you want and need, go to Checkout and place the order.
  5. We will send an email to confirm shipping fee with the invoice.
  6. Make payment via bank transfer.
  7. Then we will call to confirm the delivery time
How can I pay for my order?2020-12-04T16:12:10+07:00

After we email your invoice with the shipping fee, you can pay using Bank Transfer via your banking app or ATM transfer. Once payment is confirmed, we’ll schedule your delivery.

What is your policy for buildings without elevators?2021-01-09T11:40:28+07:00

In the interest of the safety of our delivery personnel, we do not deliver to walk-ups (buildings without an elevator) above the fifth floor.

What if my order contains beer or wine?2020-12-04T16:07:53+07:00

If your order contains alcoholic beverages, the person who receives your delivery must have identification proving that they are over the age of 20.

Can I pick up my order from your facility?2020-12-08T11:59:39+07:00

No, we are an online delivery service.

Should I tip my delivery person?2020-12-04T16:05:45+07:00

You are under no obligation to tip but have the option of providing a nominal tip if you feel that you’ve received exceptional service. Expat Food Thailand personnel are not permitted to solicit tips under any circumstances. If you have a comment or compliment use our contact us page. We’d love to hear from you!

How does Expat Food Thailand delivery work?2020-12-04T16:04:51+07:00

When you place an order, select a delivery that suits you. Our delivery team will call you and confirm the delivery time. Our delivery team will bring your order at your doorstep (if you live in an apartment, please make sure he or she can get into the building)

Where does Expat Food Thailand deliver to?2021-02-10T12:18:28+07:00

The expat food delivery is available for most of Thailand, please see exclusions for areas not covered.

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